Knowledge Management

In a global, dynamic economy, an organization’s ability to develop new products and services, deliver quality customer service, and operate efficiently and effectively is dependent on its ability to manage knowledge. As the war for talent intensifies and as large numbers of key employees approach retirement, organizations are increasingly faced with the prospect of valuable knowledge assets walking out the door. Richardson Consulting Group works to develop practices, processes and knowledge management systems that enable our clients to build knowledge assets and deliver them to the point-of-need. We have worked with our clients on the following:

• Knowledge Management Strategy
• Portal Strategy
• Knowledge Governance
• Content Development
• Content Management
• Performance Support Tools
• Collaboration
• Knowledge Acquisition
• Knowledge Audit
• Knowledge Taxonomy Development
• Information Design
• Information Mapping
• Instructional Design (Chicago)
• Technical Writing
• Large-to-Small Business Knowledge Management Systems